Your Garage Door, Our Commitment: Trust Olympic Garage Door Repair
Standing Behind Our Work with Unmatched Warranties and Guarantees
The Olympic Garage Door Repair Guarantee
At Olympic Garage Door Repair in Westford, MA, our commitment to quality and customer satisfaction goes beyond just fixing your garage door. We believe in the integrity of our services and the products we use. Our extensive warranty and guarantee policy reflects our dedication to ensuring our customers feel secure and valued. We stand behind our work and are committed to providing you with peace of mind.
🔧 Workmanship Warranty
Our workmanship warranty offers you confidence in the quality of our services. We cover all labor involved in the installation, repair, and maintenance of your garage door. If any issues arise due to poor workmanship within the specified duration of our warranty, we will rectify the problem at no extra charge. Our workmanship warranty lasts for two years, ensuring that you have ample time to identify any potential concerns. To make a claim, simply contact our customer service team, who will guide you through the process efficiently.
🛡️ Parts Warranty
When it comes to parts, we understand that quality matters. That's why we offer various types of warranties on the components we install. Most parts come with manufacturer warranties that typically range from 90 days to lifetime coverage, depending on the item. Additionally, Olympic Garage Door Repair offers a one-year company warranty on parts we supply and install. It’s essential to note the distinctions between manufacturer and company warranties, as some parts may have extended coverage while others have more limited terms.
✅ Satisfaction Guarantee
Your satisfaction is our top priority. If you're not completely satisfied with our services, we want to know. We will work closely with you to address any issues that arise. Our commitment ensures we will make it right—whether that means a re-service, refund, or another solution that meets your needs. At Olympic Garage Door Repair, customer happiness is not just an afterthought; it’s embedded in our company culture.
📞 Ongoing Support
Questions after service? Our team is always available to provide support and answer any questions about your garage door.
What's Covered
Labor for Installation and Repairs
All labor associated with the installation and repair of your garage door is covered under our workmanship warranty for two years. If you encounter any problems caused by our team, we’ll address it at no extra cost.
Garage Door Openers
Garage door openers come with a warranty that lasts up to five years. This covers any defects in material or workmanship, ensuring your opener functions properly.
Springs
Our torsion springs and extension springs usually have a warranty of up to three years, covering any manufacturing defects that may affect their performance.
Panels
Garage door panels are covered under a one-year warranty against defects in materials and workmanship. This includes issues like warping or cracking.
Cables
Cables installed by our technicians come with a six-month warranty, which covers any defects that may lead to malfunction under normal use.
Remote Controls
Remote controls typically have a warranty of one year, covering issues related to malfunction or defects due to manufacturing errors.
Weather Seals
Weather seals installed by Olympic Garage Door Repair are under warranty for one year against defects, ensuring your garage remains insulated and protected.
Sensors
Garage door sensors come with a one-year warranty, covering manufacturing defects that may cause the sensors to function improperly.
How to Make a Warranty Claim
Contact Our Office
Reach out to us via phone or email to notify us of the issue you're experiencing. Make sure to have your service details ready.
Provide Details
Give a detailed description of the problem, including the service date and any relevant documentation of your warranty.
Schedule a Visit
We will arrange for one of our technicians to assess the situation and determine if your claim is valid under our warranty policy.
Resolution
Once we evaluate your claim, we’ll discuss the next steps—whether that involves repairs, replacements, or refunds if applicable.
Warranty Exclusions
For complete transparency, the following are not covered under our standard warranty:
- Normal Wear and Tear: Our warranties do not cover damage incurred due to normal wear and tear, which is expected with any mechanical device over time.
- Improper Use: Damages caused by misuse or improper maintenance of the garage door or its components are not covered under our warranty.
- Acts of Nature: Any damage resulting from severe weather events, including flooding, hail, or wind storms, is outside the scope of our warranties.
- Unauthorized Repairs: If repairs are made by someone other than our certified technicians, it voids any existing warranty coverage.
Extended Warranty Options
For customers looking for more peace of mind, we offer extended warranty options that can be added at the time of service. These can provide coverage for parts and labor beyond our standard warranty terms, ensuring your garage door remains functional and worry-free for years to come.
Warranty FAQs
How long does the workmanship warranty last?
Our workmanship warranty lasts for two years from the date of service, covering all labor performed by our technicians.
What should I do if I’m not satisfied with the service?
If you're not completely satisfied, please contact us immediately. We will work with you to resolve any issues and ensure your satisfaction.
What parts come with a warranty?
Most of the parts we install, including openers, springs, and panels, come with warranties that vary in length, typically ranging from 90 days to five years.
Are there any exclusions in the warranty coverage?
Yes, our warranties do not cover damage from normal wear and tear, improper use, acts of nature, or repairs made by unauthorized individuals.